Effective January 1, 2025
At The Petalstone House, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you book or stay with us at 9217 County Route 76, Hammondsport, NY. By booking or staying at The Petalstone House, you agree to this Privacy Policy.

Information We Collect

We may collect the following information when you make a reservation or stay with us:

  • Your name and contact details (email, phone number, address)
  • Payment and billing information
  • Government-issued ID (only if required for verification)
  • Names of guests in your rental party.

    • If you book through a third-party platform such as Airbnb or VRBO, they may collect additional information under their own policies.

    How We Use Your Information

    Your information helps us:

  • Process, confirm, and manage your booking
  • Communicate details about your stay (check-in, check-out, etc.)
  • Process payments and deposits
  • Enforce house rules and terms of use
  • Handle any damages, claims, or disputes
  • Meet legal, tax, and safety obligations

    • We only use your information for purposes connected to your stay and the safe operation of the property.

    Sharing of Information

    We never sell or rent your personal information.
    We may share limited details only as needed with:

  • The Property Owner and verified team members (cleaning, maintenance, or security staff) to support your stay
  • Booking platforms if you reserved through a third-party site
  • Legal or regulatory authorities when required by law

    • All third parties are expected to handle your information responsibly and securely.

    Data Security

    We take reasonable steps to protect your personal data from unauthorized access, loss, or misuse. However, please note that no system is completely secure, and electronic communication can carry some inherent risks.

    Data Retention

    We retain guest information only as long as necessary to:

  • Manage bookings and operations
  • Comply with legal or financial requirements
  • Resolve disputes and maintain records of transactions

    • When your information is no longer required, it will be safely deleted or anonymized.

    Your Rights

    You may contact us at any time to:

  • Access or correct your information
  • Request that your information be deleted (subject to legal or operational requirements)

    • We will respond promptly and transparently to all privacy-related requests.

    Third-Party Cookies and Policies

    If you booked through a third-party platform, please review their privacy and cookie policies directly, as they operate independently from The Petalstone House.

    Updates to This Policy

    We may occasionally update this Privacy Policy. Guests will be notified of any significant changes before they take effect. The latest version will always be available on our website.

    Contact Us

    If you have questions or concerns about privacy or data use, please contact:

    The Petalstone House
    9217 County Route 76,
    Hammondsport, NY
    stay@petalstonehouse.com
    201.210.2158
    www.thepetalstonehouse.com